Shipping policy

Where We Ship

We currently ship within the United States only. We are not able to ship to addresses outside the U.S. at this time. We hope to be able to change this with time. We’ll keep you updated.

Processing Time

Orders are processed and shipped within 1–3 business days of purchase. Processing time does not include weekends or holidays.

Shipping Cost

Shipping cost is calculated at checkout based on your order's weight and destination. The exact cost will be shown before you complete your purchase.

Tracking

Once your order ships, you'll receive a confirmation with tracking information. Please allow 24–48 hours for tracking to update after it's issued.

Delivery Time

Delivery time depends on the shipping method selected at checkout and is separate from processing time. Estimated delivery windows are provided by the carrier and are not guaranteed.

Lost, Delayed, or Damaged Packages

We are not responsible for packages lost, delayed, or damaged by the carrier once shipped. If your package arrives damaged or does not arrive, please contact us with your order number and we'll do our best to help you file a claim with the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we cannot guarantee a change once the order has shipped.

Questions

Reach out to us directly at support@pokechechi.com with any shipping questions before or after placing your order.