Refund Policy

Aimee J., LLC d/b/a Poke Chechi (Aimee J., LLC”, “Chechi”, “us”, “we”, or “our”) is based in Maryland. All sales are final.

Opened / Live-Opened Products

Once a product has been opened — including anything opened live on stream — no refunds, returns, or exchanges will be issued under any circumstances. This applies regardless of cards pulled or product condition.

Sealed Products

Refunds on sealed, unopened product are not guaranteed and are evaluated case by case, at Chechi’s sole discretion. A refund request does not obligate us to issue a refund.

To be considered, a refund request on sealed product must be submitted within 7 days of the delivery/purchase date. Requests submitted after this window will not be considered under any circumstances.

Approved refunds, when granted, may be subject to a restocking fee, return shipping costs, and/or issuance as store credit rather than a monetary refund, at our discretion.

How to Request a Refund

Contact us with your order number, the product in question, and the reason for your request. Submitting a request does not guarantee approval.

Questions

Reach out to us directly at support@pokechechi.com with any questions about this policy before purchasing.